DPU is excited to announce a new electronic billing platform, MyHQ. This platform will provide a convenient option for customers to receive and pay their utility bills. All customers are encouraged to enroll to ensure safer delivery of bills and payments.

Click here to access MyHQ.

Features of MyHQ:

• Notification of current bill
• Ability to view current and historical bills (up to 36 months, versus the 6 months currently with MyCheckFree)
• ACH payments
• Auto pay set up
• Make payments up to $100,000

By enrolling on MyHQ you will be automatically enrolled to receive electronic bills.

Need your DPU Account Number?

Click here to use our Account Look-up Tool. 

DPU can automatically deduct the amount of your monthly bill from your checking account on the date the bill is due. Call (804)646-4646 to request an application, then return the completed application with a voided check. DPU will set up the service with your bank at no charge to you.

The form may also be downloaded online - Automatic Utility Payment Plan Agreement Authorization for Direct Deposits/Payments (ACH Debits/Credits)

DPU now accepts E-Z PAY. It’s the easy way to pay your utility bill. Western Union Speedpay is no longer accepted.

• All that is needed is the account number and zip code of the billing address.
• E-Z PAY accepts : Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts. Click here for E-Z PAY.
• Lower fee! A $2.25 convenience charge will be assessed when making a payment on the internet using E-Z PAY.
• Transactions exceeding $500 per transaction inclusive of the convenience charge cannot be accepted.

Need your DPU Account Number?

Click here to use our Account Look-up Tool. 

Customer Notice:
Recently, some software upgrades on the E-Z PAY portal caused an issue that disabled the MyAccount feature. This feature served as an online wallet, through which customers could store payment methods. While this feature is not currently available, customers are still able to make one-time payments via the EZ-PAY portal. We apologize for the inconvenience and invite customers to explore other payment options that may better suit their needs.

Utility payments may be made in person at the following locations:

City Hall, Finance Office
Room 102
900 E. Broad St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

City Hall, Drop Box
Located on the 10^th Street side. Please do not deposit cash. Checks and money orders only.

East District Center, Drop Box
Please do not deposit cash. Checks and money orders only.

Southside Community Service Center
4100 Hull St.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

Need your DPU Account Number?

Click here to use our Account Look-up Tool. 

The Call Center can accept credit card payments by telephone at (804)646-4646 during their hours of operation. (Monday through Friday 8:00 a.m. to 5:00 p.m., except holidays). There is also a self-service option at (804) 646-4646 available 24 hours a day, 7 days a week. Press Option 2.

Need your DPU Account Number?

Click here to use our Account Look-up Tool. 

Payments can be mailed to:

City of Richmond
Department of Public Utilities
P.O. Box 71210
Charlotte, NC 28272-1210. 

Make checks payable to: City of Richmond Department of Public Utilities

Need your DPU Account Number?

Click here to use our Account Look-up Tool. 

DPU has partnered with PromisePay to provide convenient, flexible payment options to gas and water customers who are unable to pay their bills. The PromisePay portal offers users the opportunity to select from a variety of payment plan options, set up automatic payments, and provide contact information for payment reminders and other account notifications through text messaging.  

Residential and commercial customers with a past due balance may enroll in a PromisePay payment plan for their outstanding balance at Richmond.promise-pay.com.

Need your DPU Account Number?

Click here to use our Account Look-up Tool. 

The EMPP budget plans spreads your annual gas bill over 12 months. The estimated monthly payment is based on the previous year's natural gas usage. Accounts are reviewed and adjusted each year in August. Call (804)646-4646.

The City-sanctioned program administered by partner agencies assists families and individuals experiencing special hardships or financial difficulties with their heating bills.

If your income falls below the Federal Poverty Guidelines, you are unemployed, or have a family crisis, apply at:

Capital Area Partnership Uplifting People (CAPUP)
1021 Oliver Hill Way
(804)788-0050

The maximum amount of assistance is $500. For more information, call (804)646-4646.

You MUST make an appointment with the intake partnering agency and bring your paperwork to them or fill it out on site:

MetroCare Heat Assistance Program Application

Donations are also accepted. If you would like to donate to assist another family in need, please make your check out to "City of Richmond-DPU" and in the memo section notate "MetroCare Heat Program". All donations can be mailed to:
City of Richmond - DPU | MetroCare Program
ATTN: Lisa R. Smith
730 E. Broad Street, 5th Floor
Richmond, VA 23219

The MetroCare Water Assistance Program was established to help certain eligible DPU residential customers. It assists customers with paying their water utility bills and assists homeowners with conservation efforts. Approved applicants could receive a credit adjustment toward billed water and wastewater charges or assistance with plumbing repairs and replacement of water inefficient appliances.

If your income falls below the Federal Poverty Guidelines, you are unemployed, or have a family crisis, you may be eligible for assistance. You MUST make an appointment with the intake partnering agency and bring your paperwork to them or fill it out on site:

• MetroCare Water Assistance Eligibility Requirements
• MetroCare Water Assistance Application 
• MetroCare Water Assistance Program Rules and Regulations

Official Intake Agencies:

• Capital Area Partnership Uplifting People (CAPUP)
  1021 Oliver Hill Way
  (804) 788-0050
• Area Congregations Together in Service (ACTS)
  1518 Willow Lawn Drive Suite 301
  (804) 644-2401

The maximum amount of assistance is $500. For more information, call (804) 646-4646.

Donations are also accepted. If you would like to donate to assist another family in need, please make your check out to "City of Richmond-DPU" and in the memo section notate "MetroCare Water Program". All donations can be mailed to:
City of Richmond - DPU | MetroCare Program
ATTN: Lisa R. Smith
730 E. Broad Street, 5th Floor
Richmond, VA 23219

The MetroCare Water Conservation Program provides financial assistance to eligible customers who are homeowners for plumbing repairs and the replacement of water-inefficient appliances with EPA WaterSense products to conserve water and reduce wasteful consumption.

DPU has partnered with project:HOMES to assist homeowners interested in this program by purchasing and installing energy-efficient appliances such as bathroom sink faucets, low-flow toilets, washing machines, irrigation systems and others. project:HOMES will perform an audit of all eligible homeowners. This audit is the Department of Energy approved method for improving water use efficiency. 

project:HOMES
88 Carnation Street
Richmond, VA 23225
(804) 410-1501

Monday - Thursday | 7:00 am - 5:00 pm

• MetroCare Water Conservation Application 
• MetroCare Water Conservation Program Rules and Regulations

The Tax Relief for the Elderly and Disabled program is administered by the city's Finance Department. If you are eligible for this program, you will be exempt from solid waste and recycling fees on your utility bill. For more information, call (804) 646-6015.

The Department of Public Utilities offers several programs for seniors' primary residence including:

• Winter Service Assurance - Any shut-off orders between Dec. 1 and March 31 are suspended.
• No senior late fees - Customers whose accounts are marked as seniors do not incur late fees.
• Security deposit waiver - Deposits are waived for transferring and restoring services for seniors.
• Weatherization kits - Kits containing energy saving items such as weather stripping and window covers are made available each fall.
• Third Party Notification - Seniors can designate a third party to receive a copy of their utility bill or to inquire about past due balances on their behalf.

For more information, download the Senior Care Program Brochure or call (804) 646-4646.

A fuel assistance program, Low Income Heating Energy Assistance, is administered by the Department of Social Services, (804)646-7046. Many organizations such as the United Way, Catholic Charities, the Salvation Army, area churches, or Dominion Virginia Power's Energy Share program may have fuel assistance programs.