Paragraphs
How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
|
|
 |
 |
| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
|
|
|
|---|---|
| RVA311 partners with multiple agencies across the City. So the dates those agencies identify as important to Residents, are the dates that are important to our RVA311 team. For easier reference, we highlight some of those important dates below. | |
| July 2023 | |
| Saturday July 1, 2023 | |
| Neighborhood Cleanup - Zone 14 including Windsor Farms, University of Richmond, Far West End | |
| Saturday July 15, 2023 | |
| Neighborhood Cleanup - Zone 15 including Stony Point, Huguenot | |
Business Unit