Department of Finance customers may make payments in person at other locations, online, by phone, at drop boxes, or by mail

Effective Monday, July 12, 2021 the Finance Cash Operations counter at the East District Initiative building will be temporarily closed through August 1, 2021. The office will reopen on August 2, 2021. The payment drop box at this location will continue to be monitored and checked daily during this time. The rest of the building will observe regular hours.

During the temporary closure payments can be made via the following options:

Pay in person: bring your bill and cash, check, money order or credit card to the following locations:

• Southside Initiative (Free Parking): 4100 Hull Street – Hours: Mon. – Fri. 8:00 AM – 5:00 PM
• City Hall: 900 E. Broad Street, Room 102 – Hours: Mon. – Fri. 8:00 AM – 5:00 PM

Pay by phone or online:

• Personal Property/Real Estate - You can pay your personal property or real estate online or pay by phone by calling 1-866-890-5269. Electronic check/ACH transactions will incur a $.95; credit/debit card transaction fee is based on payment amount. Fees assessed by third party as outlined.
• Admission, Lodging and Meals (online only) - You can pay your ALM taxes online.
• Department of Public Utilities – You can pay Department of Public Utilities bills online or by pay by phone by calling 804-646-4646.

Pay at drop box locations: Bring bill and check or money order to the following locations:

• City Hall: – 24 Hours - 900 East Broad Street - 10^th Street
• City Hall: 900 East Broad Street - Outside Room 102
• East District Initiative: - 24 Hours -701 North 25^th Street
• Southside Initiative: 4100 Hull Street

Pay by mail: make checks payable to City of Richmond and mail check or money order to the address on the stub of your bill.

We apologize for any inconvenience this may cause. If you have any questions or concerns please reach out to the RVA311 Call Center at 804-646-7000.

##