At the onset of the COVID-19 pandemic, DPU focused its operations on safety as it relates to the public and our employees.  A large part of our focus was to reduce field operations to meet the needs of emergency and essential service requests only.  As we now move beyond the pandemic into FY2023, DPU will begin to resume additional activities that were suspended due to COVID-19.  For example, in November 2021, the reinstatement of late fees for all utility accounts with a 30+ days past due balance was implemented.

Beginning later in August 2022 and continuing on through fall 2022, DPU will focus on gas and water accounts that are currently being billed on estimated reads.  The attention given to accounts with estimated reads will help ensure timely and accurate bills are provided to rate payers.  If you have a specific question regarding an estimated meter read for your utility account, please reach out to DPU Customer Service at 646-4646.

Meter reads are collected electronically by a mobile reader.  A meter that is obstructed or covered with mulch or yard material prevents the mobile reader from acquiring an actual read for billing purposes.  To help support our focus on accurate meter reading, we ask that gas and water meters be kept clear and free from obstructions or burial and access to meters be provided to DPU personnel.  With your partnership, DPU can continue its focus on providing exceptional customer service.