Citizen Service and Response
Inside the Department of Citizen Service and Response
Boatman over sunset
Connecting our residents to non-emergency services

In the Department of Citizen Service and Response, our priority is connecting Richmond residents and visitors to the services they need.

Inside the Department of Citizen Service and Response

Boatman over sunset
Connecting our residents to non-emergency services

In the Department of Citizen Service and Response, our priority is connecting Richmond residents and visitors to the services they need.

  RVA-TV17
RVA 311 Mobile App and Citizen Portal
More Videos >
  RVA-TV17
RVA 311 Mobile App and Citizen Portal
More Videos >

Programs and Services

  • Emergencies: Call  or text 911
  • Non-Emergency Police: Call  (804) 646-5100
  • 900 E. Broad Street, Richmond, VA 23219
  • Hours: Monday - Friday, 8am - 5pm 
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RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.