How to Reach Us
Need to submit a service request?
| Reach us by phone | ||
| During the Call Center hours listed below | ||
| Call us at 3-1-1 or 804-646-7000 | ||
| Or Submit Anytime | ||
| on RVA311.com | Or download our mobile app | |
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| For non-311 issues, see our Helpful Numbers page. | ||
Call Center Hours
| Monday | 8:00 am - 5:00 pm |
| Tuesday | 8:00 am - 5:00 pm |
| Wednesday |
9:00 am – 5:00 pm ** |
| Thursday | 8:00 am - 5:00 pm |
| Friday | 8:00 am - 5:00 pm |
| ** Opens late to allow for agent briefings | |
Call Center is OPEN during the hours listed above regardless of weather.
Call Center is CLOSED on weekends and City holidays.
Some things RVA311 does not handleFor Emergencies, residents should always call 9-1-1. The helpful guide below provides contact information for some other urgent issues currently not handled by RVA311. |
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Business Unit