City News

The Mayor's Office

FY26 Budget Introduction Speech, as prepared

Posted on March 27, 2025

"Our responsibility remains the same" -- Danny AvulaFY26 Budget Priorities

Building a resilient budget

As prepared.

 

Good afternoon.

President Newbille.

Vice President Jordan.

Members of City Council.

City staff.

And, most importantly, Richmonders!

To everyone here in attendance or watching online, thank you for your interest in, and excitement for the future our City.

We have so much to be excited about!!

  • Ranked the top American town to visit by CNN

  • An absolutely amazing food scene

  • Every week we see more progress on Carmax Park, and dream about the next chapter of baseball in Richmond

  • the Allianz Amphitheater at Riverfront is nearing completion, and will be spectacular!

  • A world class arts community- just last year, we were ranked #2 in the country for Cities with the Best Street Art

  • And of course, we have more festivals than could possibly fit on your calendar

Now, op-notch entertainment is nice and national accolades are nice - they tell everybody outside Richmond what we already know. But what really excites me, what I am really proud of, is knowing that every day, together, we are moving towards our vision of:

  • A healthy and thriving city with abundant opportunity, where everyone's rights are protected, and where no one is left behind.

  • AND an effective city government that stewards resources, meets community needs, and earns the trust of residents.

These are the themes I heard repeatedly when talking to residents last year on the campaign trail. Members of Council, I imagine you all heard many of the same things as well. It's the work I feel called to do, and I imagine it's a big part of why all of us are here.

For these themes, these priorities, to be more than just vision and aspiration they've got to be translated into concrete actions and investments. That's our work.

And so, my team and I have built a balanced, $3 billion budget that reflects OUR shared priorities. It is a fiscally responsible plan that DOES NOT RAISE TAXES.

It reflects our shared vision of an effective city government that carefully and thoughtfully stewards resources - investing in core services and essential community needs: our schools, housing, neighborhoods, public safety, and the effective delivery of services that our residents expect-and deserve.

The work to build a budget is a year-round effort, with the most intense work typically beginning in August, providing a long runway for planning and development. I took office in January, just as some members of Council did, so my involvement in this year's budget process has been extremely compressed.

 

Budgets are always an exercise in compromise. Needs almost always exceed resources. Our budget is always limited by the City's geographic and historic challenges, but this year, we are building the budget at a time when we as a city face rising costs, and a there's a very uncertain federal landscape.

In fact, as recently as February, we faced a $50M gap between projected revenues and expenses-almost 5% of our total operating budget!

Unlike the federal government, our budget is required to be balanced. Every expenditure has to have the revenue to pay for it.

Closing that gap has taken considerable effort from our dedicated team, and I'd like to thank Interim CAO Sabrina Joy-Hogg, Director of Budget and Strategic Planning Meghan Brown and her budget team, and so many staff members whose hard work helped us meet our obligation to deliver a balanced budget.

 

So how did we get here?

To build this balanced budget, we've had to address some challenges facing cities across the country, and some challenges that are unique to Richmond.

Fundamentally, we're extremely constrained in our ability to expand our real estate tax base. The entire city of Richmond is contained in about 62 square miles, basically an 8-mile by 8-mile box, tiny in comparison to our regional neighbors. Property taxes from that tiny box are our single largest source of revenue. BUT, contained within that 62 square miles, we have a significant share of tax-exempt property. In fact, Richmond has more tax-exempt real estate than any locality in our region. As Virginia's capital, we host a significant number of state-owned buildings, universities (like VCU), and non-profits (like hospitals, churches, and museums). Our tax-exempt properties are two to five times that of our neighboring counties of Chesterfield, Hanover, and Henrico.

We miss out on $63M in annual revenue because of the amount of state and federal government-owned tax-exempt property in our City. Again: Not being able to collect taxes on what is some of the most valuable property in the City dramatically limits our revenue generating capacity. I'm a proud VCU alum, and I recognize the enormous tangible and intangible impact of our colleges and universities, including VCU. But these are the facts about our limited tax base.

Richmond is also an older City with aging infrastructure impacted by years of insufficient and deferred investment. I know that now, more than ever, we are all committed to the investments required to repair and replace our critical infrastructure.

 

Our schools also need critical investments, as the City takes on a greater responsibility to offset inadequate funding from state. According to the state's own legislative watchdog agency, JLARC, Virginia school divisions receive 14% less funding per student than the 50-state average.

There are also unsettling signs from Washington, where a new federal Administration is creating uncertainty by slashing federal jobs and upending traditional operations. Changes to the federal landscape could have serious fiscal implications for the Commonwealth, and to Richmond. Our region is home to over 30,000 federal workers, many firms that contract with the government, and federal grant recipients that support many social services, like nonprofit entities that support the unhoused.

Finally, layered on all of that are the broader economic conditions that affect households, businesses, and even local governments. You all have felt the effect of inflationary pressures causing prices to surge for groceries and other retail items. Those same pressures apply to goods and services acquired by the City. In other words, rising costs affect households and governments alike.

 

Even in the face of those challenges, our responsibility remains the same...

To see our way to an effective and efficient City Hall and a healthy and thriving city. This is our calling, and here's how we're going to do it.

 

To deliver a phenomenal customer service experience, we must attract and then retain qualified, talented team members. So, we have invested in staff by transitioning to the Virginia Retirement System, requiring living wages, engaging with organized labor, and improving benefit packages. We've invested over $18.6 million more towards our staff in this budget.

To reduce costs and increase efficiency in City Hall, we've created a new role to drive process improvements and culture change throughout our organization: A Chief Transformation Officer. This new role will work with City departments to think through the user experience, reengineer processes, redesign systems, and recommend strategic investments in technology.

 

Our investments extend into our communities as well. Our public schools and public safety personnel are absolutely critical to a healthy, thriving City. Accordingly, investments in RPS and public safety are among the largest components of this budget. Nearly one quarter of the general fund is devoted to supporting Richmond Public Schools, and about one-fifth of the general fund is dedicated to public safety services like police, fire, and emergency operations.

 

This budget increases RPS general fund support by $9.6 million over last year, bringing our total investment to a record $248.9 million. While we asked each of our own departments to thoughtfully consider how to help close our initial budget gap, we have proudly funded RPS over and above last year's baseline - in fact, looking back over the last 10 years, we have increased our support for RPS by almost $100 million ($97.3 million to be exact) . And these investments are working - last year RPS K-2 reading proficiency increased by 7%, the 3rd-12th grade SOL scores rose faster in four subjects than the rest of VA, and over the last 2 years, we have added the most newly accredited schools in the commonwealth. But, believe me, I know that the need is far greater. And I will do everything I can to advocate for more at the state and federal levels. I also want to thank RPS Superintendent Jason Kamras and his team for their partnership during the budget development process and their unwavering commitment to the essential work of educating our kids.

 

In addition to our historic investment in education, we're also prioritizing the public safety needs of neighborhoods across the city. Over the past few years, our police department has been operating well below its target staffing levels. Across the country, we have seen more resignations and retirements, and fewer people entering the profession. We have to address this balance in our growing city.

In this budget, we are funding the Richmond Police Department for 60 additional sworn personnel above their current staffing level of 590 positions. This maxes out the police academy's training capacity-which can reasonably graduate two academy classes each year, or about 50-60 police recruits. While we are adjusting the department's budget to accurately reflect the realistic number of positions they can fill, we are also committing to work with the Chief now and in the future to adjust his position strength as the need arises.

We're also ensuring our public safety personnel are competitively compensated and properly equipped to serve our communities. This budget increases compensation for sworn personnel in the Richmond Police and Fire Departments by an average of 10.3% - that brings us above the regional average in compensation and keeps Richmond an employer of choice for public safety personnel.

Additionally, we've allocated funding for 51 new vehicles for Police, Fire, Public Works, and other departments - including four new fire trucks, six new refuse vehicles, and 16 new police vehicles. Having more police and firefighters doesn't do you any good if they can't arrive on scene. With this investment, we'll be replacing some vehicles that have been with us since the 1990s.

These public safety investments help protect families and communities across Richmond, and THEY ARE WORKING: Last year crime was down across all major categories--with homicides down 18%, and violent crime overall, down 5%.

 

Another massive priority for our administration is addressing the housing affordability crisis. Every day, I hear from residents across the city about the skyrocketing costs of housing - from new college grads wanting to stay in the city, to coworkers in City Hall, to residents at community meetings. I have shared with many of you that one of my main motivations to run for office was the experience we've had in Church Hill over the last 21 years. My wife and I initially moved into that community in 2004 in search of opportunities to build relationships with people across the racial and socioeconomic spectrum. And for much of the time we've lived there, we have cherished the diverse community that we have been invited into. But in recent years, as development has come, as houses have been turned over, as rental rates have increased, and tax assessments have gone up, many of my low-income neighbors of color have not been able to stay in their community.

 

That's why we continue our STRONG commitment to affordable housing. Our housing investments for FY 2026 are just shy of $50M! Our plans include:

  • 23 Affordable Housing Performance Grants which will support the creation of 3,316 affordable housing units,

  • $10M toward the Affordable Housing Trust Fund

  • and fully staffing the Department of Housing and Community Development.

We're also allocating $7.9 million to the Creighton Court redevelopment project, transforming public housing and creating a new mixed-income community. And we've dedicated $1.3 million to our Eviction Diversion Program, which provides critical support to families facing housing instability and helps keep residents in their homes during financial hardships.

 

For years, the City has provided financial support to dozens of community partner agencies through the "non-departmental" portion of our budget. That financial support has grown over time, reaching $13 million in the current fiscal year. In the current fiscal climate, that level of funding is simply not sustainable. This year, we've looked for opportunities to invest in programs that support our residents, and provide services that the City can't-all while responsibly stewarding the tax-payer dollar. This year, we're funding almost $9.3 million of partner agency work in housing, human services, stabilizing families, and arts & culture programs. Moving forward, over the next two years, our team will work to develop a more effective, more strategic, and more transparent approach to this funding.

While we are making plans to adjust our approach to partner funding, we're still making targeted investments in programs that directly address our community's most pressing needs. Including:

  • $500,000 for the Early Childhood Care and Education Trust Fund to make quality childcare and preschool accessible for families under 200% FPL

  • $500,000 for the Richmond Resilience Initiative, extending the guaranteed income program on the heels of some very encouraging results from our pilot phase

  • $300,000 for the Health Equity Fund, fueling investments in community-led organizations that are addressing the root causes of health disparities in our city

  • $520,000 for the Family Crisis Fund, providing greatly needed relief for housing, utilities, childcare, and other costs and that often make the difference between keeping your housing or not

  • $250,000 for the Neighborhood Climate Resilience Grant Program supporting neighborhood-based planning and climate resilience projects

  • $300,000 for the Trauma Healing Response Network, supporting community led organizations focused on reducing the impact of gun violence in our city

Our investments in the places, spaces, and built environment reflect our vision for a more connected and thriving Richmond. This budget commits $11 million to the Fall Line Trail, creating a vital north-south connection for pedestrians and cyclists. We're dedicating $21 million for safe and complete streets initiatives, including bike lanes, speed mitigation efforts, and paving.

To be a thriving city, we must continue removing barriers to public transportation and support our residents who rely on these essential services to access jobs, healthcare, and education. That's why I am pleased to announce that my budget invests $9.4 million in GRTC, and I am committed to continuing our support for fare-free bus services!

This budget also reflects my commitment to increasing transportation planning and coordination. We have created a position for a Transportation Director who will be responsible for bringing together internal and external stakeholders to balance the engineering aspects of projects with the community's desire for accessible, walkable and bike friendly roadways.

The revitalization of our important cultural spaces continues with $10.1 million for a multi-use cultural heritage campus in Shockoe and $6 million for Brown's Island, honoring our past while planning new vibrant public spaces .

 

While building for our future, we must also maintain the essential infrastructure systems that serve every Richmond resident every day.

I maintain regular communication with DPU's director, Dr. Morris about operations at our water treatment plant and the ongoing work to modernize our aging infrastructure. To support these vital improvements and maintain reliable service, this budget does include previously scheduled modest increases to water, wastewater, and gas rates (which were planned before January's Water Crisis).

I understand that any increase affects household budgets, but these adjustments will help ensure that when you turn on your tap or cut on your heat, that the service is there and working properly. It's worth noting that the majority of utility charges remain consumption-based, and our water utility maintains a lifeline rate that both promotes conservation and protects affordability for our most vulnerable residents.

Our plans also include significant spending on planned improvements to our water treatment plant and our water distribution and transmission system. The five-year capital improvement program has more than $60 million in planned project funding, including $38 million proposed for next year. That represents a significant acceleration in funding for water plant improvement projects.

Another $207 million in the five-year CIP is planned for water transmission and distribution system improvements.

That's in addition to a series of other planned investments to enhance wastewater treatment operations, stormwater facility improvements, make needed gas utility system upgrades, and modernize the City's combined sewer overflow system.

And while this budget does not include direct funding for the People's Budget, our participatory budgeting process, we are committed to the concept, and to identifying dollars through our Department of Public Works allocations to support several of the built environment projects that are expected to come out of the ongoing, participatory process.

 

Richmonders, to build this budget in a thoughtful way, we worked with leaders across every City department and throughout our community, to find creative ways to operate within our means, while also maintaining focus on our core priorities like education, public safety, affordable housing, and continuing to build City Hall into a high-performing organization.

This balanced budget accomplishes that task without raising property taxes, while also addressing the outsized needs of our city.

Still, we all know there's more we must do.

Our economic forecasts indicate that next year will be among the tightest in recent memory.

With a planned-and needed-change in the City assessment calendar, we anticipate FY27 will bring almost no revenue increases from property tax, which, again, is our largest local source of revenue. Despite this, we know our needs will continue to increase.

So we must continue to vigorously pursue economic development opportunities - like the Diamond District, City Center, and Southside investments - to broaden our tax base and capitalize on this City's evolving growth.

We must advocate for ongoing federal support, and for our state to invest more robustly in its capital city - especially when it comes to our public schools.

We must take a hard look at our operations and services within City government, and identify organizational and process improvements - both to stretch our resources and to make sure we use those resources as strategically and effectively as possible.

And we must leverage our existing relationships with our regional neighbors, and the private, philanthropic, and nonprofit sectors.

We've got to use every tool in the toolbox-and even some that aren't - to make sure we're running towards that vision-our shared vision.

 

I believe that these strategic investments are the steps we must take, today, toward a healthy and thriving city-one with abundant opportunity, where everyone's rights are protected, and no one is left behind.

And I believe that, despite the challenges we're facing, despite the uncertainty surrounding us, we can be optimistic about our City's future. Because I know that each of you-Councilmembers, City staff in the audience, Richmonders watching from home-are dedicated to this place you-and I-love deeply.

Working together we will not only face the challenges ahead of us, but we will truly thrive.

 

It is an incredible honor to serve as your Mayor.

President Newbille, Vice President Jordan, members of Council, City leaders and staff, and Richmonders-thank you for your committment to our city.

I look forward to our continued work together.

Thank You!

Mayor Danny Avula releases details on severance agreements since 2017

Pledges to continue to release severance details on an annual basis. 

Statement from Mayor Danny Avula:

In July of 2017, City Council passed ORD. 2017-071, which delineated terms of severance in the City's Pay Ordinance, including the requirement that severance only be paid pursuant to a separation agreement. Below you will find the list of severance payments from 2017.

When a City employee signs a separation agreement under the current policy, both the employee and the City of Richmond agree not to disclose the existence of the agreement. In the spirit of the promises made to these employees, I've decided not to release their names.

In the future, we commit to releasing severances provided by the City on an annual basis.

Severance List 2017 - To Date
  Department Years of Service at
time of severence
2017 2018 2019 2020 2021 2022 2023 2024 2025 Grand Total
1 City Assessor 11.3 $3,965                 $3,965
2 Department of Emergency Communications 5.5 $11,298                 $11,298
3 City Council 4.0 $15,904                 $15,904
4 CAO's Office 2.1 $20,034                 $20,034
5 City Council 6.5 $29,580                 $29,580
6 City Auditor 8.7 $31,212                 $31,212
7 City Council 10.0 $31,881                 $31,881
8 Mayor's Office 4.0 $34,956                 $34,956
9 Procurement 3.3 $35,381                 $35,381
10 Fire & Emergency Services 34.7 $35,777                 $35,777
11 Human Resources 3.2 $37,638                 $37,638
12 Human Services 2.7 $43,027                 $43,027
13 Mayor's Office 8.0 $49,061                 $49,061
14 Press Secretary 8.0 $63,225                 $63,225
15 City Auditor 11.3 $83,505                 $83,505
16 Social Services 6.5     $10,627             $10,627
17 Social Services 13.8     $18,703             $18,703
18 Social Services 14.7     $30,408             $30,408
19 City Auditor 3.7       $4,622           $4,622
20 City Attorney 8.7       $13,957 $9,305         $23,262
21 Police Department 25.4       $79,149 $6,329         $85,478
22 Housing & Community Development 19.2       $99,154           $99,154
23 City Council 5.7         $9,776         $9,776
24 City Council 13.9         $24,814         $24,814
25 Planning & Development Review 10.1         $30,614         $30,614
26 Police Department 36.6         $41,577         $41,577
27 Police Department 30.6         $44,165 $7,000       $51,165
28 City Attorney 3.5             $4,539     $4,539
29 Human Resources 1.7             $5,088     $5,088
30 Human Resources 2.4             $5,254     $5,254
31 Human Resources 1.9             $5,462     $5,462
32 Human Resources 2.2             $5,654     $5,654
33 Police Department 2.5             $15,428     $15,428
34 Human Resources 10.3             $23,414     $23,414
35 City Attorney 24.9             $176,927     $176,927
36 Fire & Emergency Services 7.5               $38,989   $38,989
37 Council Chief of Staff 0.7               $5,800   $5,800
38 Fire & Emergency Services 3.9               $11,147   $11,147
39 Human Resources 1.1               $11,518   $11,518
40 Office of Strategic Communication & Civic Eng 2.5               $14,495   $14,495
41 Council Chief of Staff 1.7               $15,090   $15,090
42 City Council 4.0                 $9,000 $9,000
      $526,444 $0 $59,738 $196,882 $166,580 $7,000 $241,767 $97,039 $9,000 $1,304,450

City of Richmond Releases Preliminary Report from Independent Investigation of Water Outage

Posted Feb. 14, 2025

Preliminary after-action report released

The City of Richmond is sharing the preliminary after-action report from the outside firm hired to conduct an independent investigation of the circumstances that led to water service disruption in early January. 

The findings in the preliminary after-action report produced by HNTB Corporation, an engineering and infrastructure development firm with more than 100 years of experience, affirm that a power outage resulting from a winter storm started a chain reaction that caused flooding at the water treatment plant, damaging equipment and hampering efforts to restore water service. 

The HNTB report summarizes the sequence of events following that early morning power outage. It also lays out a series of initial recommendations that serve as a blueprint for process enhancements and protocol changes to strengthen operations at the City’s water treatment plant. 

“The release of the summary findings from HNTB provide an overview of the events of January 6, 2025 at the City’s water treatment plant, including the timing of the power outage that led to flooding that damaged critical plant equipment and computer systems, the staff response, and the service restoration effort,” said Mayor Danny Avula. “Since water service was restored, the City has made a series of changes to plant operations and equipment. That includes millions of dollars in investments towards the recovery work, much of which has been spent on equipment upgrades and repairs — including new backup power systems. We have also made meaningful changes to plant procedures, consistent with several HNTB recommendations, as part of continuing efforts to make water treatment plant operations more resilient.” 

Added Department of Public Utilities (DPU) Interim Director Scott Morris, DBA: “Many of the water plant process improvement recommendations in the HNTB report align with steps that have already been taken to more effectively deploy staff, prepare them for emergency response situations, strengthen system redundancy, and enhance preparedness protocols through training and practice exercises. That includes readiness preparation for inclement weather events, as well as regular checks of facility equipment, fuel, chemicals, and systems to avert the potential for future impact on operational continuity and service delivery.” 

The release of HNTB’s preliminary findings is part of the City’s continuing commitment to better understand the events of January 6, 2025 and share that information with the public.  

A final report from HNTB is forthcoming. 

Download the preliminary after-action report: https://rva.gov/media/41406

 

 

City of Richmond Shares Application, Eligibility Details for Water Recovery Assistance through the Family Crisis Fund

Posted on Jan. 31, 2025

Fund will provide financial assistance to directly pay bills for eligible Richmonders impacted by the water outage

The City of Richmond is now accepting applications for Water Recovery Assistance through a fund that has been established to provide financial support to people impacted by the water outage this month. This assistance is an expansion of the City of Richmond’s existing Family Crisis Fund that supports Richmonders with critical needs. 

Applications for assistance open today, Jan. 31, 2025. Eligible residents may apply by calling 3-1-1 or by visiting rva311.com. Family Crisis Fund requests, specific to the water outage, will be accepted until March 14 or until the fund has been exhausted. 

To qualify for assistance, individuals must be a resident of the City of Richmond, have a demonstrated financial hardship due to the water outage, and have a balance owed or overdue for a bill in one of the following categories: 

  • Rent or mortgage payments
  • Non-City Utility bills
  • Healthcare expenses
  • Childcare costs
  • Car loan payments

Eligible residents can expect financial assistance to be directed towards their service provider or biller, such as landlords, utility companies, and healthcare providers. 

Since 2023, the City of Richmond has dedicated more than $2.6 million to the Family Crisis Fund to support Richmonders in need. In recent months, the City of Richmond has invested $1.17 million and more than $650,000 remains in the fund to support Richmond residents in crisis. Mayor Danny Avula has also contributed $25,000 to the Family Crisis Fund from his Richmond Forward Together PAC, and he encourages members of the community who are able to donate to contribute as well. Contributions can be made via a partnership with the United Way of Greater Richmond & Petersburg: https://www.yourunitedway.org/rvawaterfund/ 

“A big part of building and sustaining a thriving community is investing resources to help people who are in need. The Family Crisis Fund is one of the ways we are responding to the financial impact the water outage had on our fellow Richmonders,” said Mayor Avula. “This is one of those times when we are asking people who can help, to step up and do so.” 

The Water Recovery Assistance is an expanded use of the Family Crisis Fund that was established in 2020 — in a partnership with the Robins Foundation — to support Richmonders experiencing unexpected hardship associated with the COVID-19 pandemic. Since its formation, the City of Richmond has invested nearly $5 million into the Fund over the years.  

Individuals who have previously received assistance through the Family Crisis Fund may still be eligible for Water Recovery Assistance. Those who have already received assistance through the program in the past year may be eligible for up to $800 in recovery funding, and those who have not received support from the Family Crisis Fund in the past year may be eligible for up to $2,500.

Mayor Stoney Announces Updated City Government Performance Review

Posted October 30, 2024

 

90 percent of the 228 recommendations made in 2017 were implemented, partially implemented, or an alternative solution was found

Richmond, VA – Today, Mayor Levar Stoney announced the release of an updated city government performance review during his last 100 days in office. Jim Burke and Linda Pierce, who conducted the 2017 performance review, were hired again earlier this year to comprehensively assess the City of Richmond’s progress on the 228 recommendations provided in the 2017 report. Jim and Linda are consultants from Teo Consulting.

According to their analysis, 90 percent of the 228 total recommendations were either implemented, partially implemented, or an alternative solution was found, showing significant progress on city government operations since 2017. 

“After the release of the 2017 report, my commitment was to be about the fix – to break down silos and unnecessary bureaucracy and create a strong cross-functional team that delivers for Richmonders,” said Mayor Levar Stoney. “As this report undeniably shows, we have made significant progress to improve core city agencies and make this city stronger than it was a decade ago.”

In 2017, during Mayor Stoney’s first 100 days in office, he commissioned a comprehensive performance review of city government. That review was released on May 25, 2017, and revealed “a need for improved financial controls and reporting (Finance), better hiring processes and career development (Human Resources), streamlined procurement practices (Procurement) and upgraded and integrated technology (Information Technology).”

These four departments have been the main focus of the core improvements made since 2017 given that they touch almost every other city department and can impact service delivery.

“Despite unprecedented hurdles like a global pandemic, civil unrest, and leadership turnover, the City of Richmond remained steadfast in its commitment to continuous improvement,” said Lincoln Saunders, Chief Administrative Officer. “We made some big moves over the past eight years, such as the overhaul of Human Resources, the implementation of the purchasing card program, and thorough engagement of our workforce, that have significantly improved the efficiency of how we operate and the overall culture of City Hall. I am proud of the progress we’ve made.”

The following are highlights of the progress made to date based on the consultant’s comprehensive qualitative assessment of all city departments: 

  • In 2017, we noted that Human Resources, Procurement, Finance, and Information Technology were negatively impacting the functioning of all the other areas within City Hall in various ways. The current heads of each of these departments have taken action to improve the effectiveness of their areas, thereby positively impacting City Hall. 
  • Several heads of other departments and offices noted that they have seen significant improvement in the response time of Human Resources and Procurement. HR underwent a significant reorganization in 2023. The P-card system has had a positive impact on all departments.
  • We heard that Finance and IT are working closely together to make much-needed improvements.
  • Finance has increased their staffing levels and is raising the bar on the qualifications for new staff.
  • Unlike in 2017, we heard of increased collaboration across all areas. This needs to continue and expand, but collaboration is moving in the right direction. This is an important cultural shift.
  • Similarly, staff (especially those who have been part of this administration for most or all the time) highlighted the improvement in the culture and morale within City Hall since 2017. The City has implemented a number of programs to retain skilled employees and to recruit highly qualified people to City Hall. 

 

Detailed information about each recommendation can be found in pages 18-130 of the attached report. On pages 1-17, you will find information reflections from the consultants on major themes and trends, as well as information about the report’s methodology.

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