Posted September 13, 2024

The City of Richmond greatly values the James River as its sole source of finished drinking water and is also very cognizant of its beloved home for recreation and beautiful aquatic life. Over the years the City’s commitment and work, along with that of its partners has vastly improved the quality of the river as well as provided greater access to all visitors – including the Pipeline Trail (which was created when the combined sewer/stormwater pipe was installed nearly 50 years ago and suspended above the river).

The heightened focus on the pipeline due to recent repairs has highlighted ongoing safety concerns, which resulted in a temporary closure near the now abandoned section of pipe on the trail. There have been a number of documented safety hazards.

As the City of Richmond’s Department of Public Utilities focuses on the long-term solution of the combined sewer pipe with the catwalk (i.e. that has become known as the Pipeline Trail), ongoing access to this aging infrastructure will be required. Therefore, the portion of the trail that is the abandoned pipe will remain closed to the public to ensure the safety of all. The City strongly cautions against any rivergoers from traveling to the “beach” area near the pipe as safety hazards exist. The City of Richmond realizes a number of visitors access the river at this point. The James River can still be accessed at locations such as Pony Pasture, Reedy Creek, Ancarrows Landing, the Wetlands, Great Shiplock Park, Belle Isle, Dock Street or Tredegar Put-In.

The City of Richmond's Department of Public Utilities is pleased to announce its 2024 Fall Citizens Academy.

N Hamilton Partial Sewer Blockage

The City of Richmond’s Final Plan to improve the health of the James River was approved by the Virginia Department of Environmental Quality (DEQ) in August 2024. The James River ranks high as one of the state’s greatest natural resources. Less than a half century ago, the river was not fit for human use. With the long and sustaining work of the City of Richmond Department of Public Utilities (DPU) and its many partners, the James River has transformed from one of the most polluted in the country to one of the most improved and beloved. Today, the James River contributes greatly to the recreational and economic development needs of the region.

In the 1800s, parts of Richmond’s sewer system were designed as a combined sewer system (CSS). These pipes were made to transport both wastewater and stormwater. Today, more than one hundred fifty years later, these pipes are still in use. As a result, the CSS can become overwhelmed during wet weather conditions and exceed capacity for treatment, with overflow going into the waterways – including the James River. Richmond’s combined sewer system is the largest in Virginia with a drainage area of 19 square miles with 25 outfalls.

Since 1970, Richmond and the Commonwealth of Virginia have invested more than $780 million for projects to address the CSS and provide cleaner water for our community. These efforts have resulted in the reduction of over 3 billion gallons of combined sewer overflow (CSO) per year but more funding is needed to capture, convey and treat up to 5 billion gallons per year – which represents more than 90% of stormwater.

In 2020, the Virginia General Assembly passed Senate Bill 1064, which required the City to develop Interim and Final Plans, which would further improve water quality in the James River.  DEQ and the City then amended the 2005 Special Order by Consent to incorporate Senate Bill 1064.

• Interim Plan – Submitted on time and includes 10 projects to reduce 182 million gallons of CSO volume per year at a cost of $33.3 million.  These projects were approved by DEQ for completion of construction and related activities due by July 1, 2027.

• Final Plan– Re-evaluate the remaining 2005 Special Order by Consent projects and identify system-wide improvements to incorporate Senate Bill 1064.  According to DEQ, Richmond made a timely submission of the Final Plan by July 1, 2024.  After reviewing Richmond’s Final Plan, DEQ has determined the plan complies with requirements identified in the 2005 Order, 2020 Amendment and 2020 CSO Law. Completion of construction and related activities will be July 1, 2035.

Richmond Mayor Levar Stoney remarks that, “The City is capturing efficiencies to ensure there is a significant and clear benefit to the environment and the James River. However, we have to maintain the balance of investing in our aging infrastructure and making improvements to City services while being cognizant of affordability issues. Otherwise, City of Richmond will require markedly higher utility rates and an even greater disparity between Richmond and Virginia’s other CSO communities. In short, the city’s most vulnerable residents will not be able to afford it.”

DPU Senior Director April Bingham adds that, “The ability to significantly reduce the cost of the Final Plan from $1.3 billion to $650 million results from creative engineering efforts and design.” Director Bingham appreciates the partnership with the Commonwealth as the City focuses on the timeline, the cost, and the advocacy. She is especially thankful for the collaborative process with DEQ ahead of the Final Plan submission as well as the partnership of Richmond City Council through the adoption of Resolution No. 2022-R025.

DPU is committed to the City of Richmond’s goal of “Cleaner Water Faster”.  With the latest approvals from DEQ, the goal of controlling combined sewer overflow discharges into the James River by 2035 can become a reality through increased financial support.
 

City of Richmond Reaches Milestone to Improve Customer Service Delivery

The City of Richmond has reached a milestone as it continues to focus on improving customer service delivery. The Department of Public Utilities (DPU) has finalized an agreement with the Oracle Corporation to enhance the customer’s journey through modernized operations and increased self-service options. With Oracle Energy and Water’s “Software as a Service” (SaaS) solution set, DPU will modernize its Customer Information System (CIS) to provide a flexible, robust and rules-based solution designed to keep pace with the industry's rapidly changing trends.

Mayor Levar Stoney remarks, “As Mayor, I’m delighted to have reached this huge milestone that will continue my administration’s goal of improving City services and providing greater levels of service that our residents deserve. The City believes that Oracle provides a best in class, forward-looking solution that will deliver modern functionalities beyond what we currently have and I could not be more excited to see the progress.”

Chief Administrative Officer Lincoln Saunders adds that, “We were looking for a solution to enhance the customer experience that could keep up with our customers’ rapidly changing needs. We are excited to add this utility CIS replacement to the list of new technologies that will continue to enhance the everyday lives of our citizens.”

DPU will be implementing several components of Oracle’s platforms to provide greater support to the traditional gas, water, sewer and stormwater services in the Richmond region while delivering new tools and processes - which will lead to a more user-friendly bill redesign. This will allow DPU to deliver a unique and best-in-class customer experience that helps comply with current and future regulations while delivering continuous non-disruptive updates – and at the same time, keeping pace with the most current industry capabilities.

The Oracle solutions to be implemented will help the City of Richmond to lead implementation, adoption, and provide transformation services for the project.

Oracle was chosen because their solution is the most technologically advanced option compared to other solutions that were evaluated. DPU Senior Director April Bingham remarks, “We were impressed by Oracle’s capabilities, as well as their support for an omnichannel customer experience. We are confident in our choice and excited about the opportunity for success in upgrading our operations and the customer experience with Oracle.”

Implementation of this CIS will replace DPU’s aged Banner system, which is nearly 30 years old and reaching the end of its useful life. It will eliminate security risks associated with the current system and provide for enhanced disaster recovery efforts.

With the vendor selection final, the focus now shifts to the build out of the new system that will be customized for DPU’s gas and water customers. The anticipated go live date is Spring 2026.

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