The pandemic has presented tremendous challenges for us all. The City of Richmond Department of Public Utilities has been pleased to continue helping protect the health and safety of Richmond residents by providing clean and safe drinking water, among other utility services during this time.

On June 30, Virginia's COVID-19 State of Emergency ended and on August 29, the statewide utility disconnection moratorium was lifted. As a result, DPU will reinstate the following activities beginning November 1.

• Re-instate late fees for all accounts 30+ days past due
• Resume collection activity for all accounts 90+ days past due
   

As the nation forges ahead on the road to recovery, DPU remains committed to providing safe and reliable utility service while creating exceptional value. If you have fallen behind on your utility payments as a result of an economic hardship due to COVID-19, DPU is here to help! 

All customers needing help paying their utility bill are strongly urged to review the available assistance programs and apply accordingly. Failure to bring your account current may result in further action, up to and including disconnection of utility services in early 2022. Action is required NOW to meet applicable program deadlines.

Don’t delay, give us a call today at (804) 646-4646 for assistance.  DPU representatives are available to assist account holders in determining the best program for them.