About

The city of Richmond Department of Public Utilities (DPU) serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region.

DPU’s Mission is to provide safe and reliable utility service while creating exceptional value.

Our Vision to Our Customers is to proactively serve the utility needs of regional customers through environmental stewardship and resource conservation while providing cost effective, safe service.

Our 700 Strong Vision is to be a premier employer that nurtures employee pride, success and development through honesty, integrity, respectfulness and service toward others.

The Values we operate under are: Customer Satisfaction, Operational Excellence, Financial Growth and Stability, Employee Pride and Ownership.

As a result of the COVID-19 pandemic, most service providers have changed how they conduct business and deliver service to their customers. Despite nationwide changes and challenges, the city of Richmond Department of Public Utilities has maintained its position as a proud partner in helping protect the health and safety of Richmond residents by providing clean and safe drinking water, among other utility services. Over the past year, DPU has taken progressive steps to normalize business operations and will continue on that path. We invite you to explore those efforts outlined in our customer letters here.

Browse our latest news updates, career opportunities and contact us through the links below.