Address: 900 E. Broad St.,
Room 115
Richmond, VA 23219
Phone: (804) 646-4646
For gas leaks, leave the area and call 911
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Relief Programs
We have options to make paying for utilities easier for all of our customers. Whether it's an option to help budget the bill amount over the year, or assistance paying a bill during a difficult time we try to make it easier to maintain these essential services. If you're facing financial difficulty and need a special payment plan, call (804) 646-4646. Explore other options below.
DPU has partnered with PromisePay to provide convenient, flexible payment options to gas and water customers who are unable to pay their bills. The PromisePay portal offers users the opportunity to select from a variety of payment plan options, set up automatic payments, and provide contact information for payment reminders and other account notifications through text messaging.
Residential and commercial customers with a past due balance may enroll in a PromisePay payment plan for their outstanding balance at Richmond.promise-pay.com.
Need your DPU Account Number?
Click here to use our Account Look-up Tool.
The EMPP budget plans spreads your annual gas bill over 12 months. The estimated monthly payment is based on the previous year's natural gas usage. Accounts are reviewed and adjusted each year in August. Call (804) 646-4646.