Contact Us
Phone
(804) 646-4646
Email
dpucustserv@rva.gov

Address: 900 E. Broad St.,
                 Room 115
                 Richmond, VA 23219

Phone:     (804) 646-4646
                 For gas leaks, leave the area and call 911

 

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For other news, check out our news page:

DPU News Page

Start/Stop Service

Whether you are buying, selling, renting or leasing, DPU has you covered.

  • Inquire online

  • Call (804) 646-4646 (M-F 8:00 am – 5:00 pm excluding holidays) to speak with one of our customer care specialists

  • You may also speak to a customer service representative in-person at either of the following locations:

    • City Hall, Finance Office
      Room 102
      900 E. Broad St.
      Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

    • East District Initiative
      701 N 25th St.
      Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

Once your account is established, DPU will mail you a paper bill with your account number. You will use this account number to pay your bill online through our new electronic billing platform, MyHQ. All customers are encouraged to enroll to ensure safer delivery of bills and payments. Opting to use MyHQ automatically enrolls you in paperless billing. For a complete list of payment options including paying by phone, by mail, or in-person, visit pay my bill.

Be prepared to provide the necessary information about yourself and the utility service address, including:

  • The full name of the property owner or leaseholder with a valid lease with the owner

  • Complete address including apartment or unit number

  • Service(s) needed and list of gas appliances

  • Date service needs to be turned on or placed in the customer’s name

  • Verification information:

    • If purchasing property: name and telephone number of closing attorney or title/mortgage company

    • If leasing: name and telephone number of landlord or leasing agent

    • Closing date or date lease begins and length of lease

    • Names of all others on deed or all other leaseholders, co-signers and adults listed on the lease

  • Information required to initialize account:

  Residential Business
Account Holder’s Name
 √  
Social Security #
 √  
Billing Address (including zip code)
 √  √
Email address
 √  √
Billing Phone #
 √  √
Company Name
   √
Federal Tax ID #
   √

The fee to start or transfer service is $35. For more information about starting and stopping gas utility services, visit Richmond Gas Works.

  • 900 E. Broad Street, Richmond, VA 23219
  • Hours: Monday - Friday, 8am - 5pm 
  • Mayor Levar Stoney

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RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.