Address: 900 E. Broad St.,
Room 115
Richmond, VA 23219
Phone: (804) 646-4646
For gas leaks, leave the area and call 911
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Billing
DPU bills its customers monthly for all water, wastewater, stormwater and natural gas usage. We offer a variety of bill payment options. Explore them below. You may also wish to contact your financial institution for other available options.
DPU has partnered with PromisePay to provide convenient, flexible payment options to gas and water customers who are unable to pay their bills. Residential and commercial customers with a past due balance may enroll in a PromisePay payment plan for their outstanding balance at Richmond.promise-pay.com.
New electronic billing platform, MyHQ now available!
DPU is excited to announce a new electronic billing platform, MyHQ. This platform will provide a convenient option for customers to receive and pay their utility bills. All customers are encouraged to enroll to ensure safer delivery of bills and payments.
Set up automatic utility payments through MyHQ on our Pay My Bill page. You can also pay by mail, in-person, or by phone.
Learn how DPU can help with your bills on our Relief Programs page.
Find your account information with the Account Lookup tool.