Address: 900 E. Broad St.,
Room 115
Richmond, VA 23219
Phone: (804) 646-4646
For gas leaks, leave the area and call 911
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Customer Center
The city of Richmond Department of Public Utilities (DPU) is dedicated to providing exceptional service to ensure customer satisfaction. Our vision is to proactively serve your utility needs through environmental stewardship and resource conservation while providing safe, cost-effective service. Explore our services, conservation efforts, and learn how we can assist you through the links below.
Get step-by-step instructions on establishing or cancelling utility services here.
Learn more about DPU’s efforts towards safer, cleaner waterways and how you can help on our Safety and Conservation page.
Browse frequently asked questions and find self-service information for common problems on our FAQ page.