CAO

Welcome to the 

Chief
Administrative
Office

The Chief Administrative Officer is appointed by the Mayor with City Council approval and is responsible for the day-to-day operations of city government. 

Profile Picture

Lincoln Saunders

Chief Administrative Officer
City of Richmond

CONTACT 311

A Message From Richmond's CAO

 

Welcome to the City of Richmond! As the Richmond’s Chief Administrative Officer, it’s my responsibility to implement the Mayor’s objectives and to ensure the effective and efficient operation of the City’s departments and offices. That means making Richmond the best place for folks to live, work, run a business, relax, or even come for a visit. 

Below you’ll find my team and the departments and offices they oversee. Their hard work impacts the lives of so many Richmonders in ways both big and small—from affordable housing to public swimming pools. It is an absolute privilege to work alongside thousands of dedicated public servants each day on behalf of the City’s residents and stakeholders.  

If you have questions about a City service, or would just like to learn more, please visit rva311.com or call 3-1-1. 

City Portfolios

Finance and Administration
Profile Picture

Sabrina B. Joy-Hogg

Senior Deputy Chief Administrative Officer

 

Contact 311

The Finance and Administration portfolio provides strategic oversight and internal and external administrative operations. This portfolio executes the City’s budget and strategic planning, citizen service and response, finance, human resources, information technology, and procurement functions. These departments connect Richmonders to the critical services they need and support the city’s mission to become an Employer of Choice, offering a fantastic work culture and environment that attracts and retains talented and motivated individuals.

 

Departments & Offices

Human Services
Profile Picture

Traci J. DeShazor

Deputy Chief Administrative Officer

 

CONTACT 311

The Human Services portfolio encompasses six city agencies dedicated to enriching the quality of life for all Richmond residents. The mission of the Human Services portfolio is to enhance economic stability and improve health outcomes and the overall wellbeing of Richmonders across all stages of life. Together, the agencies provide comprehensive social services, workforce training and development, and both indoor and outdoor recreational activities. Through a shared vision, the City of Richmond’s Human Services portfolio centers accessibility, compassion, and equity as it fosters resilience and works to meet the health and human services needs of children, single adults, and families. 

 

Departments & Offices

Department of Neighborhood and Community Services

     Office of Neighborhood Engagement

Operations
Profile Picture

Robert Steidel

Deputy Chief Administrative Officer

 

Contact 311

The Operations portfolio strives to ensure a safe, healthy, and equitable Richmond. The agencies in this portfolio are made up of over 1200 employees who support internal city operations and provide a range of key public services including cost-efficient utilities, reliable transportation networks, municipal fleet & facilities, capital project delivery, refuse collection, and the humane treatment of animals. 

 

Departments & Offices 

Department of General Services 

Planning and Economic Development
Profile Picture

Sharon L. Ebert

Deputy Chief Administrative Officer

 

CONTACT 311

The agencies that make up the Planning and Economic Development portfolio plan and encourage the sustainable, equitable growth of the City of Richmond. Through guiding development, overseeing permitting, enhancing work force development, and attracting private sector investment in the City of Richmond, this portfolio works towards building thriving, resilient neighborhoods for everyone to live, work, and play in Richmond. 

 

Departments & Offices 

Economic Development Authority

Additional City Portfolios

Office of Strategic Communications and Civic Engagement

Office of Intergovernmental Affairs 

Welcome to the 

Chief
Administrative
Office

The Chief Administrative Officer is appointed by the Mayor with City Council approval and is responsible for the day-to-day operations of city government. 

Profile Picture

Lincoln Saunders

Chief Administrative Officer
City of Richmond

CONTACT 311

A Message From Richmond's CAO

 

Welcome to the City of Richmond! As the Richmond’s Chief Administrative Officer, it’s my responsibility to implement the Mayor’s objectives and to ensure the effective and efficient operation of the City’s departments and offices. That means making Richmond the best place for folks to live, work, run a business, relax, or even come for a visit. 

Below you’ll find my team and the departments and offices they oversee. Their hard work impacts the lives of so many Richmonders in ways both big and small—from affordable housing to public swimming pools. It is an absolute privilege to work alongside thousands of dedicated public servants each day on behalf of the City’s residents and stakeholders.  

If you have questions about a City service, or would just like to learn more, please visit rva311.com or call 3-1-1. 

City Portfolios

Finance and Administration
Profile Picture

Sabrina B. Joy-Hogg

Senior Deputy Chief Administrative Officer

 

Contact 311

The Finance and Administration portfolio provides strategic oversight and internal and external administrative operations. This portfolio executes the City’s budget and strategic planning, citizen service and response, finance, human resources, information technology, and procurement functions. These departments connect Richmonders to the critical services they need and support the city’s mission to become an Employer of Choice, offering a fantastic work culture and environment that attracts and retains talented and motivated individuals.

 

Departments & Offices

Human Services
Profile Picture

Traci J. DeShazor

Deputy Chief Administrative Officer

 

CONTACT 311

The Human Services portfolio encompasses six city agencies dedicated to enriching the quality of life for all Richmond residents. The mission of the Human Services portfolio is to enhance economic stability and improve health outcomes and the overall wellbeing of Richmonders across all stages of life. Together, the agencies provide comprehensive social services, workforce training and development, and both indoor and outdoor recreational activities. Through a shared vision, the City of Richmond’s Human Services portfolio centers accessibility, compassion, and equity as it fosters resilience and works to meet the health and human services needs of children, single adults, and families. 

 

Departments & Offices

Department of Neighborhood and Community Services

     Office of Neighborhood Engagement

Operations
Profile Picture

Robert Steidel

Deputy Chief Administrative Officer

 

Contact 311

The Operations portfolio strives to ensure a safe, healthy, and equitable Richmond. The agencies in this portfolio are made up of over 1200 employees who support internal city operations and provide a range of key public services including cost-efficient utilities, reliable transportation networks, municipal fleet & facilities, capital project delivery, refuse collection, and the humane treatment of animals. 

 

Departments & Offices 

Department of General Services 

Planning and Economic Development
Profile Picture

Sharon L. Ebert

Deputy Chief Administrative Officer

 

CONTACT 311

The agencies that make up the Planning and Economic Development portfolio plan and encourage the sustainable, equitable growth of the City of Richmond. Through guiding development, overseeing permitting, enhancing work force development, and attracting private sector investment in the City of Richmond, this portfolio works towards building thriving, resilient neighborhoods for everyone to live, work, and play in Richmond. 

 

Departments & Offices 

Economic Development Authority

Additional City Portfolios

Office of Strategic Communications and Civic Engagement

Office of Intergovernmental Affairs 

  • Emergencies: Call  or text 911
  • Non-Emergency Police: Call  (804) 646-5100
  • 900 E. Broad Street, Richmond, VA 23219
  • Hours: Monday - Friday, 8am - 5pm 
  •  

Select language

RVA.gov usa Google Translate™ para proveer una traducción genérica en el idioma de su preferencia. Esta aplicación no sustituye su derecho de obtener una traducción profesional provista por la Ciudad de Richmond como parte del Plan de Acceso a Lenguaje. Para solicitar una traducción llame al centro de servicio al cliente  de la Ciudad de Richmond al 804-646-7000 o 3-1-1.

To contact City of Richmond Customer Service, please call 804-646-7000 or 3-1-1.