Department of Finance customers may make payments on the first and fifteenth of the month; other payment options remain available

Effective Wednesday, February 16, the cash operations counter at the East District Initiative building will be open to the public only on the first and fifteenth of the month from 8:00 a.m. to 5:00 p.m., when the counter typically experiences the most traffic.

If the first or fifteenth falls on a weekend or holiday, the counter will be open the next non-holiday or weekday.

Altered hours will be in place until further notice. The change is due to short staffing. If you would like to explore the many quality job openings at the city’s Department of Finance, click here.

This does not impact the hours or services of other city agencies operating out of the East District Initiative building.

Customers of the Finance Department can make payments the following ways:

Pay in person: bring your bill and cash, check, money order or credit card to the following locations:

• Southside Initiative (Free Parking): 4100 Hull Street – Hours: Mon. – Fri. 8:00 AM – 5:00 PM
• City Hall: 900 E. Broad Street, Room 102 – Hours: Mon. – Fri. 8:00 AM – 5:00 PM
• East District Initiative: 701 North 25^th Street – 1^st and 15^th of each month from 8:00 a.m. to 5:00 p.m. Please note: If, during the period of reduced hours, the 1^st or 15^th falls on a holiday or weekend, the counter will be open the next non-holiday or weekday.

Pay by phone or online:

• Personal Property/Real Estate - You can pay your personal property or real estate online by visiting the Finance page on www.rva.gov or pay by phone by calling 1-866-890-5269. Follow the links to Finance and the Online Payment section. Electronic check/ACH transactions will incur a $.95 credit/debit card transaction fee, based on payment amount. Fees are assessed by third party as outlined.
• Admission, Lodging and Meals (online only) - You can pay your ALM taxes online by visiting the Finance page on www.rva.gov.
• Department of Public Utilities – You can pay Department of Public Utilities bills online by visiting the Department of Public Utilities page on www.rva.gov or by pay by phone by calling 804-646-4646. Follow the links to Public Utilities and the Billing section.

Pay at drop box locations: bring your bill and check or money order to the following locations:

• City Hall: 24 Hours - 900 East Broad Street, on the 10^th Street side
• City Hall: 900 East Broad Street - Outside Room 102
• East District Initiative: 24 Hours - 701 North 25^th Street
• Southside Initiative: 4100 Hull Street

Pay by mail: make checks payable to City of Richmond and mail check or money order to the address on the stub of your bill.

We apologize for any inconvenience this may cause. If you have questions about how to make a payment at this time, please call RVA311 at 3-1-1 or 804-646-7000.

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