https://rva.gov/sites/default/files/2024-04/FY25%20Proposed%20Annual%20Fiscal%20Plan%20-%20Web%20Version%20V2_0.pdf

City of Richmond Department of Public Utilities urges customers to enroll into MyHQ – a new electronic billing platform.

In February 2024, the City of Richmond Department of Public Utilities launched a new electronic billing platform, MyHQ. MyHQ replaces MyCheckFree, a platform that close to 13,000 of DPU’s customers are enrolled in. Fiserv, the parent company of MyCheckFree, recently announced the platform’s retirement effective March 14, 2024. The final day customers can access their account information through the MyCheckfree.com website is March 13.

Over 5,600 customers have enrolled in MyHQ to date. All utility customers are encouraged to take advantage of this free, easy and paperless electronic billing and payment option to ensure safer delivery of utility bills and timely receipt of payments.

MyHQ functions the same as MyCheckFree, and offers additional enhancements. With MyHQ, customers can:

• Make ACH payments without a fee
• Choose from multiple notification types
• Automatic or manual payments
• View bills and payment history (up to 36 months)
• Setup AutoPay
• Configure notifications
• Create an easy to use wallet

Notices to impacted customers have occurred frequently since February, including direct emails and bill messages. All customers are encouraged to take action now to ensure a seamless transition.

Customers can sign up and explore other payment options by clicking here.

Here is what happens with MyCheckFree on March 14, 2024:

MyCheckFree.com service and customer accounts will be permanently disabled. Login access to MyCheckFree will be permanently disabled.

• All electronic payments scheduled for payment AFTER Thursday, March 14, 2024, will be permanently canceled.
• Customer will be unenrolled by Fiserv for all of their eBills received at MyCheckFree.com. The bill delivery preference on file with the bill provider will be used to resume delivery of bills. This bill delivery preference may include, without limitation, delivery by the US Postal Service (USPS) to the mailing address on file with the bill provider or paperless delivery supported by the bill provider.
• Automatic bill payments (“autopay”) will be disabled at MyCheckFree.com.
• All electronic payments with a scheduled payment date after Thursday, March 14, 2024, will be permanently canceled. Payments scheduled with a payment date of March 14, 2024, and before will be processed.
• Access to eBill and payment history will no longer be available at MyCheckFree.com service and customer accounts will be permanently disabled. Login access to MyCheckFree will be permanently disabled.

Don’t Delay, Enroll Today – it’s quick, it’s easy and it’s FREE!

Posted March 7, 2024

~ Drivers can expect intermittent lane and sidewalk closures during construction ~

RICHMOND, Va. –The Department of Public Works (DPW) will begin construction on traffic signal upgrades at the intersection of Chamberlayne Avenue and Lombardy Street next week.

Upgrades include:

• Removing current traffic signal poles and installing new poles with retroreflective traffic signal heads
  
  • These backplates are more visible in both daytime and nighttime conditions
• Installing vehicle detection sensors to improve traffic signal operation
• Installing new pedestrian countdown equipment and buttons

During construction, there will be intermittent lane and sidewalk closures. Please slow down when you see orange cones and give construction workers extra space in all work zones.

Weather permitting, the project is expected to be completed by August 2024.

Funding for this $275,000 project is provided by the Central Virginia Transportation Authority (CVTA).

For more information on the Department of Public Works, please visit us online at www.rva.gov/public-works or send an email to AskPublicWorks@rva.gov

We’re Social! For updates on DPW-related projects, activities and events visit us on X @DPW_RichmondVA

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The City of Richmond Department of Public Works (DPW) is one of only 195 currently accredited public works agencies in the United States. DPW’s portfolio comprises a wide array of services to include leaf collection; street, sidewalk and alley maintenance; trash collection; recycling; grass cutting;  graffiti removal; parking enforcement; urban forestry; street signs; traffic signals and pavement markings and civil engineering. In addition, DPW maintains upkeep on most city buildings; issues permits for working in the city’s right-of-way; manages the RVA Bike Share program and maintains the fleet of city vehicles. DPW’s operating budget comes from the general fund of the City of Richmond.  For more information about DPW services, click here or call 3-1-1

Posted March 4, 2024

~All service requests in the system by March 8 will be processed ~

RICHMOND, Va. – City residents who still need vacuum leaf removal must request the service by 5 p.m. on Friday, March 8. No requests will be accepted after that date. Service requests currently in the system and those made by the deadline will be processed. Vacuum service requests can be made by visiting https://www.rva311.com or calling 3-1-1.

Residents have the option of paying the $30 vacuum leaf collection fee by adding it to their utility bill using the RVA 311 system (or by calling 3-1-1) or by mailing a check/money order to the Department of Public Works, Leaf Collection Program, 900 East Broad Street, Suite 704, Richmond, VA 23219. The payment must be received before the collection will be scheduled. If mailing a check/money order, the payment must be received by the March 8 deadline.

Vacuum Leaf Collection Reminders:

• Leaves must be raked and ready for pickup at the time of the request
• Rake leaves to the property line (front or side) but not in the street
  
  •  Do not block ditches, gutters or the street
• Remove any sticks, stones or other objects that may damage equipment
• Leaves will not be collected from the alley

For more information on the Department of Public Works, please visit us online at www.rva.gov/public-works or send an email to AskPublicWorks@rva.gov

We’re Social! For updates on DPW-related projects, activities and events visit us on X @DPW_RichmondVA

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The City of Richmond Department of Public Works (DPW) is one of only 195 currently accredited public works agencies in the United States. DPW’s portfolio comprises a wide array of services to include leaf collection; street, sidewalk and alley maintenance; trash collection; recycling; grass cutting;  graffiti removal; parking enforcement; urban forestry; street signs; traffic signals and pavement markings and civil engineering. In addition, DPW maintains upkeep on most city buildings; issues permits for working in the city’s right-of-way; manages the RVA Bike Share program and maintains the fleet of city vehicles. DPW’s operating budget comes from the general fund of the City of Richmond.  For more information about DPW services, click here or call 3-1-1

If you’re an existing business or want to start a business within the city limits, join us for the COR Biz Connect Expo: Empowering Entrepreneurs on Monday, March 11^th at the Training Camp Facility, 2401 West Leigh St. You can connect with city departments and local and regional business support partners. This is the first of a series of resource sharing events where you can talk with city staff and business specialists to learn about available tools and resources to help your business succeed. 

• Location: Training Camp Facility, 2401 E. Leigh St. Richmond
• Time: 8AM-12PM & 3PM-7PM
• Admission: FREE